App not working?
First try another supported player, such as TiviMate, IBO Player or HOT Player. Most playback problems come from the app, not from your subscription.
TeleZest Support Centre
Contact TeleZest
Check the quick answers below first — most common questions about setup, logging in and receiving your login details are solved in a few minutes. If you still need help, send us a message below and our team will get back to you.
Before you contact us
Quick answers that could save you time
Haven’t received your login details?
Your login details are sent by email after payment. Check your inbox, spam, junk and promotions folders, and make sure you used the right email address when paying.
Need help with setup?
Read our installation guide before opening a request. Most devices can be set up in just a few steps.
Incorrect login details?
Copy and paste the username, password and portal exactly as they were sent to you. Extra spaces and typos are the most common cause of failed logins.
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Support information
Support hours
Our support team is available 24/7, every day of the year, before and after you subscribe.
Get a faster answer
The quickest messages to handle include your order number, the email used at payment, your device and app name, a short description of the problem and, if possible, a screenshot.
Direct contact on WhatsApp
The fastest way to reach us — our team replies 24/7.
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